Monday, May 11, 2009

Bangkok's Central Chidlom Sets World-Class Customer Service Benchmarks

(Bangkok, May 11, 2009) – Bangkok's premier department store Central Chidlom is taking customer service to a new world-class level with Thailand's most exclusive services.
Central Chidlom is the flagship of Thailand and Southeast Asia’s leading department store chain, Central Retail Corporation, with 68,000 square meters of world-class shopping, renowned for leading local and international brand-name merchandise, plus innovative eateries.
Value-added services at the heart of Bangkok’s premier shopping avenue are set to take the shopping experience to new heights with services ranging from translators in four languages to deliveries, as well as gift registries for all occasions and more…
Translators – For English, Chinese, Japanese and Arabic Visitors to Thailand.
Delivery Services – Both local and international shoppers can enjoy the privilege of hotel and home deliveries and shipping services.

Money Services – Currency exchange, Western Union money transfers as well as traveler’s cheques exchange.

Door to Door Transportation – Shuttle and limousine services for an easy and carefree way to get to everyone’s favourite shopping destination.

Personal Shoppers – For those who would like some expert fashion advice, the service is available by appointment only on Thursdays and Fridays from 11am to 4pm – Tel: +66 2793 7777 ext. 7044

Central Gift Registry – An easy way to let your guests know what you want for your birthday, wedding, baby shower or another special occasion.

As you shop for desired gifts, sales staff note selected items and prices, and photograph them for the list. Central Announcement Cards are then sent to relatives and friends who are shopping for your gifts. The Central Gift Registry Counter is at Tel: +66 2793 7777 ext. 7700, 7701.

Valet Parking & Chauffer services – Valet parking is available by well-trained and reliable staff. A 'One Point Payment Service' saves paying at every cash register instead, selected items are delivered to the customer service counter for a single payment on departure. A dedicated air-conditioned lounge for chauffeurs also features drinking water, television and a contact telephone.
Lounges - Central Chidlom offers a resting place for tired feet after a shopping spree at the Platinum Lounge, where holders of the Central Mastercard Platinum card can take advantage of various services from electronic massage chairs to internet access, beverages and snacks. Whilst the Premiere Lounge is a complimentary service for Central Card foundation members which offers an exclusive facility for members to rest while shopping at the store.

Baby Changing Room - supports the campaign 'Creating a Corner for Breastfeeding' and is equipped with a counter for changing diapers, a sink for cleaning, and other conveniences, as well as a sofa for breastfeeding.

Box Office – a ‘ticketmaster’ provides tickets for concerts, performances and shows organized by both the public and private sectors.

Tax Refund – Full tax invoices from purchases are available along with a 7% VAT refund for tourists spending more than 2,000 Baht on purchases in one day.
The'1 Card’ - extends a “warm welcome to guests from around the world” offering expatriates and international visitors a 5% discount on purchases.

It is available at customer service counters for either expatriates working and living in Thailand or frequent international visitors on business and leisure trips. Card members can also enjoy exclusive special promotions, additional privileges and earn ‘spending points’ with cash coupon rewards. For more information: www.the-1-card-com

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